Tag Archives: Amsterdam

Transit fare media, technology, and fare policy – lessons from Europe

As WMATA moves forward on their next generation fare payment system (selecting Accenture to manage a pilot program), there are a few lessons to learn from transit operators around the world. During my most recent trip to Europe, I had the chance to use a number of technologies, showing the direction that operators like WMATA are interested in going with their next generation fare systems.

The wonders of technology:

Part of WMATA’s reasoning to replace the existing fare system is the need to accomodate a wider arrange of fare systems and fare structures. When WMATA experimented with their peak-of-the-peak rail fare surcharge, the additional coding to implement the fares introduced a noticeable lag for customers tapping their SmarTrip cards at the faregates.

At the same time, technology is not fare policy. Customers and advocates have been asking for unlimited ride pass products that mesh with WMATA’s distance-based fare structure. They’re now offering a ‘short trip’ pass available on SmarTrip cards, but it still doesn’t offer the full coverage of the rail system’s price points (no sense in getting this pass if most of your rail trips are shorter and thus cheaper), nor does it include bus fares. WMATA indicates that they’ve reached the technical limits of what the current SmarTrip card technology can do.

Beyond those current limitations, the NEPP is also interested in making SmarTrip cards useable for proof-of-payment systems. The DC area’s existing commuter rail operators currently use paper-based tickets, manually checked by conductors. Maryland’s Purple Line and DC’s streetcar introduce two more candidates for proof-of-payment in the regional transit mix – both of which would benefit from easy SmarTrip card connections to the existing faregate-based rail system. The NEPP’s goal is to provide the required back-end systems for all of these capabilities.

Two versions of the OV-chipkaart. CC image from Elisa Triolo.

Two versions of the OV-chipkaart. CC image from Elisa Triolo.

Consider the Netherlands. The Dutch don’t have a particularly large country, and they’ve managed to implement one single farecard for the entire country. The OV-Chipkaart (literally, ‘public transport chip card‘ – so much for cutesy branding) is used by all of the public transit agencies and private operators in the Netherlands, as well as the national rail operator, Nederlandse Spoorwegen. For all trips, regardless of mode (or the presence of faregates), you must check in to board/enter and check out to alight/leave. Transfers are handled automatically. Customers can load money onto the cards and pay as you go, or load pass products from any of the partner agencies (such as these examples from GVB in Amsterdam)

The use of check-in/check-out on all modes (including surface transport like buses and trams) is the kind of fare policy that takes advantage of the technology. It enables mixing different collection systems together (such as faregates and validator targets). The busiest national rail stations are equipped with fare gates (though most are locked in the open position for now), while smaller stations have simple pylons with validators. For surface transit without large stations, validators for check-in/out are located near all doors.

Fare media and fare policy are not the same:

Technology is part of the challenge, but it alone cannot overrule fare policy decisions. WMATA is an excellent case, where the technical capabilities of the SmarTrip platform limit the complexity and type of unlimited ride passes, but that doesn’t explain fare policy decisions that penalize transfers between modes. This is a policy decision, not one based on technical limits.

Integrating fares across a transit network is critical in shaping the behavior of users. New York has big ideas for infill commuter rail stations that could make better use of existing infrastructure for transit purposes, but without an integrated fare system (so that intra-city regional rail rides are cost-effective for passengers compared to the subway) the idea will never reach its full potential.

T+ ticket for Paris Metro and RER. CC image from josh.

T+ ticket for Paris Metro and RER. CC image from josh.

Consider Paris, where all transit is part of the same fare structure. From the passenger’s standpoint, there’s no difference between using the RER vs. the Metro within the city. The T+ ticket is easily available to visitors and makes use of the universal faregates shared by the Metro and RER. This unification of technology enables a unified fare policy, but the specific policies allow and encourage passengers to use RER services within the city.

Paris has a smartcard, branded as NaviGo. The first version was available only to residents, but worked for the Metro, RER and the Parisian bikeshare system, Velib (something New York is hoping to do with the MTA’s planned open payment system).

Oyster Card. CC image from David King.

Oyster Card. CC image from David King.

Consider London, where the addition of rapid transit service, branding (inclusion on the Tube map; use of roundel and other brand elements), and fare policy to legacy commuter and mainline rail infrastructure created the Overgroud. The Overground is now expanding, thanks to its success. London’s Crossrail project will share some of the same principles but with new tunnels akin to the Paris RER.

London’s smartcard, Oyster, takes advantage of the system’s technical ability to simplify a complicated fare system for users. Capping daily fares at the price of an equivalent day pass ensures that passengers using pay-as-you-go (particularly visitors) won’t get stiffed. It helps those unfamiliar with the system, demystifying the fares and zones. Like other unlimited use products, it encourages use of the system.

Buying a fare card:

As great as these products are, they’re not always easy to obtain. The Paris NaviGo isn’t marketed to visitors. In other cities, cards are available through ticket vending machines, but those TVMs likely won’t accept American magstripe credit cards. We can hope that recent fraud will speed the transition to pin-and-chip credit cards.

Beyond just chip and pin, American transit agencies like WMATA and New York’s MTA are looking for using contact-less credit and debit cards to collect fares directly. Even London is looking to end the Oyster card as a separate fare media, meshing the daily fare cap, only tracking based on the use of bank-provided cards.

Concerns for Future Technology:

Each of the European fare card systems has plenty of criticism. However, none of the problems with London’s Oyster card seem as severe as the issues with Chicago’s new Ventra card (replacing the older contactless Chicago Card). Ventra’s rollout has been plagued with errors, but the more concerning are Ventra’s wide range of hidden fees. From a system under the transit agency’s control, such fees are alarming – but it’s hard to see how you could avoid similar fees in a fully open payment system – such as London’s proposal – where the banks are issuing the fare media.

There’s also a concern about the ability of transit agencies to continue to offer useful unlimited ride pass products if they turn over the production of all fare media to banks and other payment providers. Good technology can’t magically craft good fare policy, but the two are linked.

Urban tramways and surface transit priority – Amsterdam

As impressive as the European subway and mainline rail networks are, recent expansions and improvements to surface transit networks are also noteworthy. Examples include upgrading legacy tram networks and building new networks on existing streets, as well as new uses for old mainline rail rights of way. Each example shows different methods of providing priority for surface transit.

In Amsterdam, the challenge is to provide priority for high-capacity modes along constrained city streets. The methods of providing surface transit priority complement efforts to create a pleasant walking environment and to preserve the city’s urban design and historic canal network. Together, these policies present a virtuous cycle – prioritizing transit, biking, and walking makes each of those modes more efficient and thus a better alternative to driving; which in turn lowers opposition to limiting the role of the car, making it easier to implement priority for surface transit.

Not all of this prioritization is the result of active choices; Amsterdam’s city streets vary tremendously in width. The city’s canals limit available street space, providing a natural limitation on cars within the historic city. Unlike other cities, Amsterdam largely did not remove its pre-war network of trams. Thus, the city retains the benefit of the old infrastructure network, but does not have the option of easily recrafting large rights of way with entirely modern tramways, as we see with modern tramways in France. Today, the network is extensive both inside and outside the historic city core.

Center-running tramway in Amsterdam. Photo by the author. Image links to Google Streetview of approximate location.

Center-running tramway in Amsterdam. Photo by the author. Image links to Google Streetview of approximate location.

Within the historic core, many services often converge on a core trunk line located along the broad avenues without canals. In the case above, the trams use a dedicated, center-running transitway (many of Amsterdam’s older trams do not have doors on the left side of the vehicle). Passengers load from side platforms on islands in the street.

The remainder of the street cross-section (visible on the far side of the above photograph, and in Google Streetview) includes one travel lane and a bike lane in each direction. In the tree zone, several parking and loading spaces are included along the street. I witnessed several loading vehicles double-parked in the travel lane, but the physical divider between the transitway and the general traffic lane is low enough that a car can easily navigate around a loading vehicle; car traffic in general is low enough that this does not greatly congest traffic or transit.

Gauntlet track in Amsterdam's Tram Network. Image from Google Streetview.

Gauntlet track in Amsterdam’s Tram Network. Image from Google Streetview.

Other links in the network run perpendicular to the city’s rings of canals; old narrow streets sometimes require gauntlet track. These streets represent the Dutch movement towards shared environments; the rails and pavement tell pedestrians where the trams run, but pedestrians walk all along the street and move out of the way as trams pass. Car traffic is allowed, but generally limited to service/delivery vehicles without limiting transit service – an outcome possible due to the general limits on car traffic.

Amsterdam tram in mixed traffic, with floating bike lane and on-street parking. Photo by the author.

Amsterdam tram in mixed traffic, with floating bike lane and on-street bike parking. Photo by the author.

Other streets involve streetcars in mixed traffic. The example above shows the tram platform ‘floating’ away from the curb to allow the bike lane passage along the street (at the expense of sidewalk width). On the far side of the street, there is a painted bike lane (red/maroon) and extensive in-street bike parking. An older Google Streetview of the same location shows that space used for on-street car parking; it also shows the wider sidewalk (with enough room for two-seat tables in sidewalk cafes), thanks to the trams in the other direction utilizing a station just around the corner.

Dedicated tramway near the Rijksmuseum in Amsterdam. Note the allowed taxi usage of the transitway. Photo by the author.

Dedicated tramway near the Rijksmuseum in Amsterdam. Note the allowed taxi usage of the transitway. Photo by the author.

Where the space is available, trams are given dedicated right of way. This example, near the city’s Museumplein, features a center-running transitway, landscaped buffer, general traffic lanes and bike lanes differentiated by color. The image also demonstrates the city’s policy of allowing taxis to make use of transitways to speed the journeys of shared-use vehicles.

On-street parking is available, but it isn’t really on the street – parking occurs by the car mounting the angled stone curb in designated areas. In the immediate foreground of the image above, you can see the outlines of an empty parking space (designated by gray pavers). Thus, when not in use, the empty parking space becomes part of the sidewalk rather than part of the street.

All of these different kinds of prioritization (along with the famous Dutch investment in cycling infrastructure) come together to influence the city’s transportation behavior. One of the key slides in this presentation from Rene Meijer, deputy director of traffic and transport in Amsterdam, shows not just the city’s mode share, but also the varying mode share based on the distance of travel:

Mode share for Amsterdam residents, both pre trip and per km.

Mode share for Amsterdam residents, both pre trip and per km.

As you might expect, most trips are shorter trips; longer trips will require modes suited for longer trips (rail; transit; car). Walking comprises 24% of all trips, while only accounting for 2% of the distance covered.

Amsterdam Mode Share by trip distance.

Amsterdam Mode Share by trip distance.

Breaking trips into reasonable distances, you can see how each mode has strengths in certain distances. The white bars show walking dominating short trips (up to 1km), where biking then explodes. For longer trips in the window of 5km to 20km, transit (with priority) and car travel both grow. Also, while intercity rail and transit are presented as separate modes here, actual behavior may involve similar kinds of trips, thanks to the integration between the two modes within the Dutch rail network.

The chart does not differentiate between destinations; I would hypothesize that transit performs better for trips to destinations that are well-connected to the transit network, and the same is true for auto trips. The Netherlands have good highways, but they wisely do not penetrate the historic city core, nor would one volunteer to drive along Amsterdam’s canals when so many better options exist. Even at very long distances, the difference between trains and cars likely depends on differences in origin/destination: the kind of land use, the ease/difficulty of auto/transit access, and so on.

Just as the Dutch have invested in bikes and unsurprisingly end up with strong bike usage, the same can be said of transit. While the optimal distance of effectiveness for bikes and transit likely overlaps a great deal, Amsterdam shows ways to meet both goals.

Just returned from visiting Europe…

Paris, 7th Arrondissement. Photo by author.

Paris, 7th Arrondissement. Photo by the author.

Over the past two weeks, my fiancee I had the opportunity to visit friends and family in Europe – my first trip in far too long. Our itinerary included London, Paris, Amsterdam, and Utrecht. I hope to include photos and observations on the cities and their transportation systems in several posts over the long Thanksgiving weekend. I’ll start with some general and quick observations here.

On public transit: As you might expect, this trip included lots of transit. In London, we made extensive use of the Underground, as well as the Gatwick Express upon departure. In the Netherlands, we made extensive use of the Nederlandse Spoorwegen rail system, mostly using the InterCity trains between our home base in Utrecht to Amsterdam, Rotterdam, and Schipol. In Paris, we used both Metro and RER, as well as RATP’s modern tramways – a chance to see the lessons of modern streetcars applied in person.

The networks are all impressive, as were the levels of service and efficiency. It’s difficult to get a true sense of how the systems work for regular riders on a day-to-day basis when you’re just visiting. For example, a local laughed at my admiration for the NS rail system (admittedly based on a small sample size), complaining about frequent delays and never-ending construction. The grass might always seem greener on the other side, but complaints from the locals aside – I’m pretty sure it actually is greener in this case.

On high-speed rail: We traveled to Paris via the Thalys high speed train, using NS to meet the Thalys in Rotterdam. This was my first experience on true high-speed rail (sorry, Amtrak). While our return journey was delayed in departing due to a previous malfunction fouling the schedule, the overall experience was excellent – easy integration with public transit on both ends of the journey, no hassles in boarding the train or accessing the platforms – just check the display for your track, and check on the platform for where exactly on the platform to stand:

On-platform display at Rotterdam Central, showing platform locations (letters) for first class and second class coaches for the Thalys high speed service to Paris. Photo my the author.

On-platform display at Rotterdam Central, showing platform locations (letters) for first class and second class coaches for the Thalys high speed service to Paris. Photo by the author.

On walking: Of all the places we visited, Paris was by far the most pedestrian-friendly. Between the ample pedestrian infrastructure (not necessarily at the expense of the cars, given the wide Hausmann streets) and the excellent, ped-friendly city-scape, travel via foot was easy. While London’s urban design is extraordinarily ped-friendly, far more of the street right-of-way is devoted to car uses. Addtionally, the traffic culture (perhaps some combination of legal and cultural reasons – or maybe just my failure to adjust to looking the other way when crossing the street) clearly prioritizes vehicular movements.

In the Netherlands, particularly in Utrecht, the threat to peaceful pedestrian strolling is not from cars, but from bikes. With narrow cartways along canals and amid old, medieval street grids, the mixing between cars, bikes, and pedestrians is amazing – but it doesn’t necessarily allow for the Parisian-kind of urban strolling.

On tall buildings:  There were lots of them. Didn’t seem to be a big deal.

More to come…